William Bridge is an IT Support Specialist based in Sacramento, California, known for transforming technical frustration into smooth, stress-free solutions. With over a decade of hands-on experience, he brings a calm, user-first approach to every support ticket, software rollout, and migration project. A Sacramento native, William earned his A.A. in Information Technology from Sacramento City College and a B.S. in Information Systems from California State University, Sacramento. He also holds multiple professional certifications, including CompTIA A+, Network+, and Microsoft 365 Certified: Fundamentals. His skill set combines fast diagnostics, clear communication, and a systems-minded focus on security and efficiency. Professionally, William began his career at RiverCity Tech Solutions, a managed services provider where he supported small businesses across healthcare, legal, and retail industries. He later joined a mid-sized healthcare clinic, where he specialized in endpoint management and HIPAA compliance. Today, he works at a regional nonprofit, managing IT operations, user support, and cloud migrations — all while mentoring younger staff and improving organizational efficiency. Respected for his documentation discipline and approachable teaching style, William has built a reputation as the person people call when technology just needs to work.